Outgoing calling procedure
Let’s imagine, 50 people have made applications in the online store at night. Now you have to call them. To do it operator will call all of these 50 people which is irrational. In the big call-center this work performs one free operator who starts calling procedure.
Due to statistics, there will be only 7 subscriber’s answers from 10. Other 3 can be, presumably, underground, borrow a phone call or carry out an account recharge operation. To sum up, there are 7 operators to work with 10 calls. Every operator can work with 10 calls in 30 min. Moreover, he is waiting 4 minutes for the subscriber’s answer. If we calculate this time, then we spend 26 minutes for 10 calls. For some companies the efficiency factor is only 20% (2 from 10 calls). In such cases the scheme of calculations is useful.
Outgoing calls programs take in attention all these data and turn on connections at the moment when the operator is free. We get an optimization when the loss of time for listening of beeps and dialing is excluded. In a nutshell, the result of such work is executed call.
For example, OTP Bank has already had this system which has been implemented and has brought the results. Morning check delayed payments on the credit become faster now. In addition, the system automates dialup and in the afternoon until the subscriber answers. The labor productivity of employees has considerably increased, and the quantity of productive calls in the afternoon days has increased by 2,5 – 3 times.